Steli Efti's answer to What are the basics of the art of negotiation?
As the answers to this question show: there's many different ways to cover the basics of negotiation. Each has it's own merits and which one fits best for you largely depends on who you are, you strengths, weaknesses and objectives. Below you fin...
How to become better at customer service [Infographics] | Provide Support
Chasing perfection in customer service it is very easy to get lost in the detail and forget the essentials. Ultimately customer service boils down to two major customer expectations
12 Quotes for Inspiring Your Craft Business Success
JOIN OUR NEWSLETTER I agree to have my personal information transfered to MailChimp ( more information ) Stay up to date with the latest tips and creative articles delivered directly to your inbox.We hate spam. Your email address will not be sold or shared with anyone else. Running a craft business seems like a dream …
Customer Service Training
Customer service training that creates customer loyalty is essential to business success. Learn the 6 essential keys to creating customer loyalty.
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Customer complaints are inevitable in Customer service, technology might fail, a overlooked issue might rear its head, there’s bound to be one problem or the other.
Traits of the Best Customer Service and Call Center Agents #infographic
Call center employees need to have certain personality traits to do well in the industry. What kinds traits, you might ask? Take a look at this infographic to learn more.
Leveraging core sales training programs like Strategic Selling® with Perspective and Conceptual Selling®, Miller Heiman Group’s sales training gives sellers the tools they need to close more deals in a complex, competitive sales landscape.