Empathy maps are a powerful tool for helping teams better understand users.
This Empathy Map was originally created by Dave Gray (see his book Gamestorming) and is a great collaboration tool to get internal team members, stakeholder and/ or clients to get a deeper understanding of their customers / users.
Empathy map - a service design tool Mehr
A to Z of example UX docs and deliverables - UX for the masses - Great way to write your Content Model
This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping. Empathy mapping is a way to characterise your target users in order to make effective…
An Empathy map is a tool created to help the innovator understand better its customers. It helps him give them a more human description instead of categorizing them.
“Rad new magnetic empathy map tool Sarah Hervieux made for our Action Lab.