Customer Journey Mapping for Small Business - Thryv
RailEurope_CXMap : how to map user experience vs web strategy decisions ?
This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping. Empathy mapping is a way to characterise your target users in order to make effective…
A customer journey map provides: a story on how the customer interacts, or should interact, with your company. Learn how to set up a customer journey map.