How to Handle Angry Customers (Infographic)
Customers might get angry for a variety of reasons, some justified, some not. This Infographic provides 10 simple tips on how to handle them effectively.
The folks at Gist, who make a manage-the-firehose-of-your-communications web application (I’m taking the beta for a spin) have created an infographic titled The
Designing the Organization from Service Design Perspective
The term “Service Design” is said to have been coined in early 1990s where educational program dedicated to Service Design firstly appeared in Köln International School of Design. Later on in 2004…
Designing Digital Strategies, Part 1: Cartography | UX Booth
These days, an experience incorporates both on- and offline components, and companies can use this knowledge to better connect with their users. This week, author Sofia Hussain explores ecosystem mapping: a tool to help designers better relate the product at hand to the greater experience.
In the years since the Agile Manifesto was written it has been found that the most effective organizations are the ones that promote a learning environment for their staff.
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Visual representation of Agile Scrum process (framework for managing software projects and product or application development) Illustration: RussellTatedotCom